Montego Bay: a winning customer experience model for Airbnb

Deron
5 min readMay 13, 2018

“I don’t think that’s a good idea”, she said. “If I pay for it, will you consider staying on a resort?” My mother is a master negotiator, but I had made my mind up. I was going to travel abroad, and I was going to do it the Millennial way. Instead of staying at a luscious, plush resort with my good friend, his soon-to-be bride and host of family and friends, I was going to stay in a private residence hosted by an Airbnb user, with outstanding reviews of course.

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Deron

User Researcher 📲 l Lo-Fi Creator 🎧| Human 🧘🏾‍♂️