Service design transformation is not a quick hit. It is also not the long, drawn-out boogey man that people use to make excuses for not going through a service redesign. The prospect of actually talking to people about your service offerings, hearing all the bad things they have to say and being vulnerable can be both daunting and dubious, but there is no glory without pain.

There is also no transformation achieved without the people inside the organization separating their ego from the experiences in question. As people take ownership for services, processes and products, in many ways — they may personally recognize the success and failure of their responsibilities as individualized assessments of self and internalize them. In many ways, our attachment to our work can make service design transformation feel like an assessment not of the services, processes or products but rather the people who own them. It can be a very personal experience where their decisions and strategies that people own are picked apart, examined for their inefficiency and then sized up to be either changed or removed all together. …

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Photo by Erik Mclean on Unsplash

“I could open Park today, and it would be at capacity. Every day, people call me asking when I’m going to open back up.” That’s what Marc Barnes, owner of the Park at Fourteenth, had to say about the current climate of the nightlife economy in the midst of the Greater Washington DC area’s social restrictions due to the COVID-19 pandemic. On March 16th, DC Government closed restaurants and bars like Park at Fourteenth in an effort to curb the coronavirus spread, and even then, socialites wanted nothing other than to pour up and party. “On the day the city said we had to shut down, I had a group of med students ask me to stay open so they could celebrate their graduation,” he said. He laughed as he told me how they became aggressive after he explained the situation to them. “They left my club to go to another one that night.” …

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Photo by Olu Famule on Unsplash

It was 2008 or so. I was in college. One of my younger friends on campus didn’t have a car and wanted to go to a party in Norfolk, VA. We lived and studied in Hampton, VA at the time which was about a 20 minute drive away. She asked if I could give her and a friend a lift. I obliged.

We got down to the Granby Street area where all of the bars and clubs were a little after 10 PM. I had no intent to go with them. I just wanted to drop them off and get back to the other side of the bay where I had other plans for the evening. As I pulled up to the venue to let them out, we sat street side for a moment to discuss their plans for getting home. I wanted to be sure they were covered. …

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Photo by Greg Rakozy on Unsplash

The title of this Medium post is probably more meaty than the post will be. It probably carries more weight than the things I’m going to write about here shortly, but what is the meaning of things? What does the nomenclature matter if the intent is of the message is met? Here we are just a few sentences in, and I’ve already gone on a tangent. That’s how life is. One minute, you’re trying to save the world, and the next, you’re just trying to take a nap.

I would say most of our existence is spent pondering about our existence. It’s human nature. We just have to know why we’re here. We know our time in this life is finite and often wonder if we’re spending it the way were meant to. We also wonder if we were meant to spend our time here a specific way. It’s hard for us to reconcile our limited view of space and time with the metaphysical things we feel like intuition, love and empathy. …

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Photo by Deron Hogans Sr. (Brooklyn, cica 2005)

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Photo via Kaepernick Twitter

A few nights ago, Lebron James passed Michael Jordan on the all-time NBA scoring list. He accomplished this great achievement to little celebration or applause from an uninterested Lakers Staples Center audience.

In comparison, when Kobe achieved this accomplishment, the game stopped, but that’s not why we’re here. There is, however, something to take away from this convoluted moment in sports history. One would expect the game to stop as Lebron receives a standing ovation for passing his idol in this moment but could also anticipate folks staying seated in silence. …

I probably spend too much time using social media. Many of us do. I’m not saying that to justify my overuse. It’s just a fact. Sometimes, it’s a completely empty experience. I’m scrolling and scrolling. I’m watching IQ-erasing videos. I’m liking posts that I don’t agree with.

Sometimes, though, I come across something truly spectacular, like this clip of Will Smith talking about one time when Jada cussed at him in front of his son(Starts @ 13:07).

If you don’t have time to watch, I’ll summarize:

She cussed. He bonged her with a newspaper. They took their debate into another room. He told her if she had to talk like that to him ever then they couldn’t be together because of his fears of domestic violence from his own life experience. He then explained they would go on to never use profanity with each other for the years they’ve been married after a lot of self investment, therapy and commitment. …

2010 was a daunting time to graduate from college. Jobs were scarce. Pay was low, and the economy was crawling back from a volatile recession.

I graduated from Hampton University in Spring of 2010 with a degree in broadcast journalism and no job prospects. I’d interned in production and reporting at a number of small market broadcast affiliates but was not enthused about the grit of entry-level broadcast career life. The situation was dubious at best. …

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“until debt tear us apart brick wall vandal” by Ehud Neuhaus on Unsplash

America’s workforce is getting older and is on pace to be the oldest it’s ever been. According to a report from the Bureau of Labor Statistics, over 24% of America’s workforce will be over the age of 50 by 2024. That’s up from only 11% as recent as 1993. America’s workforce is predicted to grow to 164 million by 2024, and 41 million of those workers will be 55 or older.

As older workers begin to dominate the marketplace, younger workers are looking to higher education and training as a way to differentiate themselves from their older, more experienced colleagues. America’s workforce is also on pace to be the most educated it’s ever been, but for millennial workers, higher education comes at a high price and crushing student loan debt. According to research from the Pew Research Center, 1 in 4 adults under the age of 30 owe at least $25,000 in student loans back to debtors. As America’s younger workers face these new challenges to their long-term fiscal health, retirement saving as a priority is taking a backseat to student loan debt repayment, and employers are paying attention. The public and private sectors are hoping to relieve young workers with policies and benefit plans that will help them pay off their student loans and offer more positive economic outlooks in exchange for loyalty and innovation. …

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“television showing man using binoculars” by Glen Carrie on Unsplash

Mark Zuckerburg’s recent testimonies to House and Senate committees were grueling. It was hard to watch this crude soup of corporate omission, generational clashing and partisan politics play out on internet television via Twitter. Embattled with accusations of corporate data irresponsibility, Zuckerberg tried his best to ensure Congress that Facebook would make the changes necessary to combat alleged unethical profiling by former data partner, Cambridge Analytica, on behalf of the Trump campaign. As much as Zuckerberg would like to take responsibility for this alleged misuse of information, he can’t. …

About

Deron

Slack User Researcher 📲 l Lo-Fi Creator 🎧| Human 🧘🏾‍♂️

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